FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At REIC, we stand behind the quality and design of our sunglasses. We offer a 7-day return window from the date of delivery, but please note:
Returns are only accepted for items that are damaged, defective, or incorrect upon arrival.
We do not accept returns based on dissatisfaction with size, style, or perceived material.
To request a return, email us at info@reic.shop with your order number and photos (if applicable).
All returns must be approved before being shipped back to us.
How long does shipping take?
We aim to dispatch all orders within 1–3 business days. Delivery times vary by location, but typically range from 6–10 business days for U.S. orders. Delays may occur during high-volume periods.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Once your order is placed, you’ll receive an email confirmation. When your order ships, you’ll receive a tracking number. All items are shipped from our fulfillment partners and undergo quality checks before dispatch.
How can I track my order?
As soon as your order is fulfilled, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in that email.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
At REIC, we are actively working with suppliers who prioritize low-impact manufacturing, recyclable packaging, and ethical sourcing. While not all materials are yet fully certified, sustainability is a core part of our long-term roadmap. We aim to grow with conscious choices, and we’ll update customers transparently as new milestones are reached.
Can I see your certificates?
At the moment, our products are sourced from trusted partners who comply with international standards, but we do not yet display formal certifications publicly. However, we are working toward introducing certifications for UV protection, ethical sourcing, and material safety as we scale. Feel free to contact us at info@reic.shop for any specific request.
Where are your products made?
Our sunglasses are designed with a European minimalist aesthetic and produced through select international partners, primarily located in Asia. We maintain close contact with our suppliers to ensure high standards in material quality, comfort, and craftsmanship.
Do you offer samples of your product?
We do not currently offer free product samples. However, we frequently run exclusive offers, such as “Buy 1 Get 2 Free,” allowing customers to experience our products at outstanding value. For bulk or collaboration inquiries, please reach out via info@reic.shop.
Where can I find more information?
You can always visit our website or contact us directly at info@reic.shop. We’ll be happy to help with any questions about materials, fit, care instructions, or partnerships.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.
